What to Ask Before Hiring an Appliance Repair Technician

It’s one of those things homeowners dread and it never happens at a convenient time – an appliance breakdown. Not only does a breakdown disrupt your entire household routine but now you have to find an experienced and reliable appliance repair technician. Simply getting online, typing in “appliance repair near me” and scheduling an appointment with the first company that appears on the screen isn’t the best solution. While it may be convenient, this may not provide you with the top-quality service you want. Here are some things you should find out before choosing an appliance repair service.

Is the Service Center Certified?

Why is this important? An approved Certified Service Center undergoes an extensive review of their management as well as their qualifications, customer service policies and even their dress code. This ensures that you will receive the highest-quality product and customer service possible. Certified Service Centers are among the best in the country and have preferred status with both manufacturers and customers.

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Are the Appliance Repair Technicians Certified?

Proper and continuous training on all major manufacturer’s products is key for providing top-quality repair services. Be sure to ask the repair center if they employ PSA Industry-Certified and Master Technicians. These repair technicians receive up-to-date training from the manufacturers themselves and have instant access to their service support lines and manuals. Enlisting the services of certified technicians will ensure that your repair is completed properly and your warranty is preserved.

Are Background Checks and Drug Tests Conducted?

Did you know that recent studies estimate that 11% of service technicians have background discrepancies the could potentially create customer risk? When you hire an appliance repair technician, you are essentially inviting a stranger into your home. Knowing that the service center you are dealing with performs background checks and drug testing will provide you with a comfortable, safe and secure customer experience while your repair is being completed.

Is Emergency Service Available?

When a major household appliance breaks down, it is often an emergency. If the service center you call doesn’t offer emergency service, you could be waiting days or even weeks for service. Ask yourself, can you go that long without appliances like your washer or refrigerator? The faster the repair is completed, the sooner you can get your household routine back to normal.

Are Two-Hour Arrival Windows Provided?

Almost everyone has experienced the frustration of spending a whole day waiting for an appliance repair technician to show up. Not only is it aggravating but it can also be costly if you have to take the whole day off from work. You want to deal with an appliance repair center that values your time as much as you do. Providing a two-hour window of arrival will save you time, money and frustration.

Are OEM or Aftermarket Parts Used?

You may be thinking that as long as the parts used to get your appliance up and running, it doesn’t matter if they are OEM (original equipment manufacturer) or aftermarket parts. Aftermarket parts are typically less expensive and may reduce the cost of the repair. However, not using OEM parts can have a negative impact on the appliance’s integrity and durability. More importantly, should your repair be made with aftermarket parts, it could void your warranty. 

What if the Appliance Can’t be Repaired?

If after examining your appliance, the repair technician determines it is unrepairable, you are now faced with having to shop around to replace it. It’s always better to deal with a service center that’s affiliated with a reputable appliance retailer. Then the service technician will be able to work with you and one of their knowledgeable sales staff to offer you a selection of comparable models to choose from and have them delivered in a timely manner. This will save you time, minimize your inconvenience and provide you with the perfect replacement appliance. 

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Why Choose a Jersey Coast Appliance Repair Technician?

If you’re experiencing complications with any of your home appliances, Jersey Coast Appliance has you covered. We have the experience and customer service that you can rely on and we carry all major appliance brands.  

Jersey Coast Appliance offers expert appliance repair services. Our service center is certified and our service team is made up of PSA Industry Certified and Master Technicians. We offer two-hour windows of arrival and 24/7 emergency service for issues that need immediate attention. Also, with our night owl service available anytime between 4 P.M. and 8 P.M. during the week, we can conveniently work around your schedule. We stock a wide variety of OEM replacement parts including Kenmore. Our technicians use these parts when providing repair service.  

When you open your door to one of our repair technicians, you can be assured that they have passed background checks and drug tests and are thoroughly trained to provide you with the best service possible. Contact us for all your appliance needs

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